Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Operator
Pepple Studio is operated by Viemind, a company registered in Vietnam. Viemind is the data controller for any information processed through this website. Privacy and data requests are acknowledged within 7 calendar days and resolved within 30 calendar days, consistent with GDPR Article 12(3).
Contact for privacy and data requests: contact@pepplestudio.com
1. Information We Collect
We collect information that you provide directly to us when you:
- Submit an inquiry or commission request through our contact form
- Contact us for customer support or details
- Subscribe to our newsletters or updates
The types of information we may collect include your name, email address, pet type, and any other details you choose to provide in your message.
2. How We Use Your Information
We use the information we collect to:
- Respond to your custom commission inquiries and comments
- Provide customer service and support
- Send transactional or follow-up communications
- Improve our custom ceramic products and website features
- Detect and prevent fraud or abuse
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (e.g., email hosting)
- When required by law or to protect our rights
- With your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent at any time
6. Cookies and Tracking
We use basic cookies and similar tracking technologies to track activity on our website and hold certain information, ensuring a smooth navigation experience. You can instruct your browser to refuse all cookies.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Etsy Attribution & Disclaimer
Pepple Studio sells handcrafted ceramic products through its Etsy shop at etsy.com/shop/PeppleStudio. Etsy is a trademark of Etsy, Inc. This website is not created, sponsored, endorsed, or certified by Etsy, Inc.
Orders placed through Etsy are subject to Etsy's own privacy policy, which you can read at etsy.com/legal/privacy.